At Fabrics & Souls, every garment is crafted and inspected with care. Because of the nature of our products and our commitment to quality control, all sales are considered final unless otherwise stated in writing by our team.
Please read the policy below carefully before placing an order.
1. All Sales Are Final
We do not automatically offer returns, exchanges, or refunds. Requests may be reviewed case-by-case and approved solely at the discretion of Fabrics & Souls.
2. Discretionary Returns
A return may be considered only if:
A written request is submitted within 7 days of delivery, and
Fabrics & Souls authorizes the return in writing.
If a return is not explicitly approved by us, the item cannot be sent back.
Unauthorized returns will not be accepted or refunded.
3. Discretionary Refunds
Refunds may be issued only in the following situations, at our sole discretion:
The product arrives with a verified manufacturing defect.
The product received differs from the item ordered.
Fabrics & Souls elects to issue a refund for any reason.
Refunds, if granted, will be processed to the original payment method only.
Shipping fees, handling fees, and service fees are non-refundable.
4. Condition Requirements for Approved Returns
If a return is authorized, the item must be:
Unworn
Unwashed
Unaltered
In original packaging with all tags attached
If these conditions are not met, Fabrics & Souls may decline the return and the item will be sent back to the customer at their expense.
5. Non-Returnable Items
The following categories cannot be returned or refunded under any circumstances:
Sale or discounted items
Custom, tailored, or made-to-order garments
Accessories
Final clearance items
Gift cards
6. Order Cancellations
Orders cannot be canceled once placed unless Fabrics & Souls approves the cancellation in writing. We reserve the right to refuse or limit cancellations for any reason.
7. Shipping & Responsibility
Customers are responsible for:
All return shipping costs
Ensuring the item is properly packaged
Shipping with tracking
Fabrics & Souls is not liable for lost or damaged return shipments.
8. Policy Changes
Fabrics & Souls reserves the right to modify, update, or deny refunds or returns at our discretion, without prior notice.
