Shipping policy

Fabrics & Souls — Shipping Policy

Last Updated: 12-05-2025

Thank you for shopping with Fabrics & Souls. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed in the order they are received.

Processing time is typically 1–3 business days, but may take longer during:

  • High-volume periods

  • Sales or promotions

  • Holidays

  • Inventory delays

  • Unforeseen circumstances

Processing times do not include weekends or holidays.

We reserve the right to extend processing times at our discretion.

2. Shipping Time & Delivery Estimates

Shipping times begin after your order has been processed and shipped.

Estimated transit times:

  • Standard Shipping: 3–10 business days

  • Expedited Shipping (if available): 2–5 business days

These are estimates, not guarantees.
Actual delivery times may vary due to:

  • Carrier delays

  • Weather

  • Customs (for international orders)

  • Incorrect addresses

  • High seasonal volume

Fabrics & Souls is not responsible for delivery delays once the package has been handed to the carrier.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Shipping method selected

  • Package weight and size

Promotional free-shipping offers may be available occasionally.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information (if available for your shipping method).

Tracking updates are controlled by the carrier; Fabrics & Souls cannot expedite, modify, or guarantee updates.

5. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information.

If an order is returned due to:

  • An incorrect address

  • Missing information

  • Undeliverable status

…the customer is responsible for additional shipping fees to resend the order.

Refunds for incorrectly addressed packages are not guaranteed and are granted at the sole discretion of Fabrics & Souls.

6. Lost, Stolen, or Damaged Packages

Once the package is marked as shipped or delivered by the carrier, Fabrics & Souls is no longer responsible for:

  • Lost packages

  • Stolen packages

  • Delayed packages

  • Damaged packages

Any claims must be filed directly with the shipping carrier.

We may assist with guidance, but we do not issue refunds or replacements for carrier-related issues unless we choose to do so.

7. International Shipping

International shipping may be offered depending on destination.

Customers are responsible for:

  • Customs fees

  • Import taxes

  • Duties

  • Delays due to customs

These fees are not included in product or shipping prices.

8. Order Changes & Cancellations

Once an order has been placed, we may not be able to change or cancel it.

Order modifications or cancellations are granted only at the discretion of Fabrics & Souls.

9. Pre-Orders or Made-to-Order Items

Some items may be labeled as pre-order or made-to-order.

These items will ship according to the timeline described on the product page.
All pre-order timelines are estimates and may change.

10. Contact Us

For shipping questions or assistance, contact us at:
fabricsandsouls@gmail.com